Can I purchase items without logging in?

Yes, you can! ecokey.shop offers the convenience of purchasing products directly without the need to log in to an account. This feature is designed for a quick and hassle-free shopping experience, allowing you to check out as a guest. Creating an account helps you track orders, get updates, and make future purchases easily.

What should I do if I haven’t received the purchased item?

If you haven’t received the purchased item, please follow these steps:
Check your email’s spam/junk folder: Sometimes, emails related to your purchase,
such as order confirmation or shipment notifications, may be mistakenly filtered as spam.
Review your purchase confirmation email: Typically, after completing a purchase,
you should receive a purchase confirmation email containing detailed information about your order.
Make sure you have received this email. Verify your email address:
Double-check that the email address you provided during the purchase is correct.
If there are any errors, please contact our customer support team to correct it.
Contact our customer support team: If you have followed the above steps and still haven’t received the purchased item or any related emails,
please contact our customer support team immediately. Provide them with your order number and purchase details,
and they will assist you in resolving the issue as soon as possible.