Payment
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At ecokey.shop, we prioritize the security of your payments. We utilize advanced encryption and fraud prevention measures to ensure your personal and financial information remains safe and protected, allowing you to shop with confidence.
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We strive to provide a seamless shopping experience by offering a variety of convenient payment options. You can make purchases using major credit cards, PayPal, Binance Pay，and various cryptocurrencies. Our platform supports widely-used payment methods to accommodate your preferences.
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All product prices on ecokey.shop are listed in US dollars. If you prefer to pay with a different currency, our system will automatically convert your payment to US dollars at the current market exchange rate during checkout. This ensures you can shop from anywhere globally and receive a fair and accurate conversion.
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Contact our customer support team: Get in touch with our customer support team by emailing [email protected] or using our online contact form.
Provide order details: Please provide your order number and the email address used during the purchase to expedite the processing of your request.
Wait for review: Our customer support team will review your request upon receiving it and guide you through the subsequent steps for a refund or return.
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The duration of the refund process depends on the review process. Typically, refunds are processed within 1-3 business days.
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Technical issues: If a digital item is unusable due to unresolved technical problems caused by our service, we will offer a refund or replacement.
Product description mismatch: If the received product significantly differs from the description on our website, you can apply for a refund.
User responsibility: Refunds will not be provided if the user fails to follow the product instructions or fails to install or configure the product correctly.
Mistaken purchase: Refunds are not supported for cases where customers mistakenly purchase other products after completing the transaction.
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Generally, there are no additional fees for refunds of digital products. However, any transaction fees incurred during payment processing by PayPal are subject to their policies.
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Refunds are typically issued to the payment method used during the original purchase. The refund timeline may vary depending on the payment platform.
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Yes, you can initiate a return within three days if it meets the return criteria.
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If the email for the product has been opened and the digital item has been activated or used, we are unable to provide a refund or return.
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Due to potential real-time price fluctuations of digital products, refunds are not available for subsequent price adjustments.