Games

Frequently Asked Questions

A CD Key, also known as a product key, activation key, or serial number, is a unique code used instead of a physical game disc. Nowadays, gamers often buy digital keys rather than physical copies, online subscriptions, or top-up cards. When you purchase from EcoKeyShop, we provide you with a CD Key that you can redeem on Xbox, PlayStation, Nintendo, or PC platforms. After entering the code, your game will start downloading, allowing you to play within minutes. One major advantage of buying CD Keys is the potential cost savings compared to physical copies.
Yes, it is safe! We have been selling CD Keys to millions of customers worldwide. We utilize the latest security technologies to keep your payment and personal information safe and secure. Trusted payment partners like Visa, Mastercard, Binance Pay and PayPal endorse our services, and we are ranked as one of the most trusted retailers on Trustpilot.
Obtaining your CD Key is quick and easy! When you make a guest purchase from EcoKey.shop, you'll receive an email in your inbox containing your unique CD Key code. If you purchase as a registered customer, you'll receive an email with a link to retrieve your unique CD Key code. You can also log into your EcoKeys account and view your previous orders and codes. If you choose to pay via PayPal or Apple Pay, the email linked to your account will automatically receive the code. You have the option to change the email address to receive the code before checking out.
Typically, the key will arrive in your inbox within 5 minutes of purchase. Please ensure you enter the correct email address when making your purchase. If your key has not arrived in your inbox, please check your spam or promotions folder. If you have not received your key after 15 minutes, please contact our online customer support.
When you pre-order a game, we typically send the CD Key via email on the day of release. Please check the release date and time for your time zone. In some rare cases, your email provider's spam filter may catch the email containing your key. If you don't see it in your inbox, please check your spam and promotions folders as well.
Please contact our online customer support with a support request and include the following information:
  • The product name you ordered
  • Your first and last name
  • Email address or any other email address you may have used for the order
  • A valid transaction ID or the first 6 and last 4 digits of your credit card Please note that if you used Apple Pay or PayPal for checkout, we may have sent it to the email linked to that account.
  1. The product page displays the region or country where you can activate the game.
  2. You can activate products marked as "Global" from anywhere in the world (unless otherwise noted). Games labeled "EU" work in Europe (including the UK), "UK" only in the United Kingdom, and "US" only in the United States.
  3. Please ensure the region of the game you purchase matches the region/country/area you are located in; otherwise, it will not work.
We strive to offer you the best prices for our products. However, due to changes in costs from suppliers, we sometimes need to adjust prices. Therefore, we cannot guarantee that prices will remain unchanged, nor can we offer refunds for the difference. This applies to both in-stock keys and pre-order keys.
We strive to offer the lowest possible prices on our website. However, we do not specifically price match with other websites. Please keep an eye on our daily deals to find the best offers of the day.
There could be several reasons that led to this situation. Two types of account restrictions exist: temporary and permanent. Please create a support ticket immediately and include as many details as possible about what happened before you were unable to access your account.