Giftcards

Frequently Asked Questions

A gift card is a digital voucher containing a specific monetary value. Once you successfully redeem the gift card code, the system credits the corresponding amount to your account balance. Various platforms and stores offer a variety of gift cards to choose from.
If you are a new user, you typically need to create an account. If you already have an account, log in directly. On the website, choose the type, denomination, and quantity of the gift card you want to purchase, then click "Checkout." On the checkout page, review your order information, select your preferred payment method (such as credit card, PayPal, etc.)
Yes, electronic gift cards usually have expiration date limitations. This means that you must use it within a certain period from the issuance date; otherwise, it may expire. The duration of the validity period depends on the issuer and their policy.
Typically, purchasing gift cards does not require any additional fees. The face value of the gift card is the only cost you pay when making the purchase.
1. Email Notification: If you receive an email notification about the electronic gift card, it may include balance information. 2. Log in to the mobile app and check the gift card balance on the account page. 3. Checkout Page: You can confirm the balance before completing the checkout. 4. Contact Customer Service: You can inquire about the balance through customer service via phone or online chat.
All images must undergo approval by the ecokey.shop compliance team, the issuing bank, and Visa, and must comply with regulatory requirements. Unacceptable content includes names, logos, slogans, copyrighted materials, or brand and their portraits from other companies.
Usually, you will receive an email or message within fifteen minutes after completing the checkout process.
In such cases, promptly contact online customer service for assistance.
If a purchase fails, check your billing details and retry. Once you complete the transaction, you can find it in the ecokey.shop. transaction history and resend it. If there's no record, you haven't completed the purchase, and you won't incur any charges.
If you haven't received your order after a successful transaction, contact online customer service for help. Provide the order number and the email address for them to investigate.
You cannot refund gift cards after purchase. Gift cards are usually transferable, but specific rules vary by merchant.