Privacy Center
Introduction
This Privacy Policy applies to all services provided by Ecokey.shop. It explains how we collect, use and share your personal data when you use our services.
The processing of personal data is governed by the GDPR and other privacy regulations of the European Union. Please read this Privacy Policy carefully to understand our practices regarding your personal data. By accessing and using our services, you acknowledge that you have read, understood and agreed to this Privacy Policy, and you consent to our collection, use and disclosure of your information in accordance with the provisions herein.
Amendments to the Privacy Policy
We regularly review our policies and relevant operational measures may be adjusted accordingly. Please visit this page frequently to stay updated on the latest version of our Privacy Policy. If you have any questions or concerns regarding this policy or other matters, please contact our online customer service team.
Your continued use of Ecokey.shop services constitutes your acceptance of the updated Privacy Policy, including our practices of collecting, using, storing and sharing your information.
Information We May Collect
1.1 Non-Identifiable Information
When you use our services, we collect and aggregate data including your access source and browsing sequence on our platform. We also record the websites and web browsers you use to visit Ecokey.shop, so as to analyze user access habits and optimize service experience.
1.2 Personally Identifiable Information
We may collect personal information from you during service use, including your date of birth, country of residence, gender, personal preferences, phone number, IP address and email address.
We also gather payment-related information such as transaction records, account balances, coupons and game redemption codes; user-generated content; as well as personal internet browsing records and log data, including website access history, application usage records, click tracks, operation logs, comments, forum posts, game levels, videos, images and other relevant content.
All information is collected to optimize your user experience on Ecokey.shop and deliver better services to all users.
2. Ways of Data Collection
2.1
We collect technical usage data when you visit our website through cookies deployed by us or our authorized partners. Such data helps us conduct website operation analysis, save your preference settings, and provide you with personalized content and targeted advertisements.
Personal data refers to all information related to you, including your name, email address and other relevant personal details. We obtain such information directly from you or through our cooperative partners.
3. Purposes of Using Collected Data
Ecokey.shop utilizes the collected data for the following purposes:
3.1 Assist you in completing account registration procedures.
3.2 Deliver products and services you have purchased or subscribed to.
3.3 Ensure account and transaction security for users.
3.4 Maintain, operate and upgrade our platform services.
3.5 Notify you of any updates and adjustments to our services.
3.6 Enable you to access interactive functions of our services as you choose.
3.7 Gather and analyze user data to continuously improve service quality.
3.8 Detect, troubleshoot and resolve technical faults in a timely manner.
3.9 Send you news updates, exclusive promotions and relevant information about similar products, services and activities.
4. Data Disclosure
We may disclose your personal information under specific circumstances, especially when required by applicable laws, regulations or government authorities, including:
- Fulfill statutory obligations in compliance with relevant laws and regulations;
- Protect our legitimate rights and property interests;
- Prevent and investigate potential improper behaviors related to our services;
- Safeguard personal safety of platform users and the public;
- Avoid potential legal liabilities.
4.1 Data Security
We adopt comprehensive protection measures to safeguard your personal information against unauthorized access, use, disclosure, duplication, modification, disposal and other potential risks. We have established complete physical, electronic and administrative security mechanisms to protect user data collected online. We will not disclose specific details of our security strategies to avoid potential security loopholes.
We attach great importance to data security, but please note that no internet data transmission or electronic information storage system can achieve absolute safety. Although we adopt industry-standard technical means to protect your personal data, we cannot guarantee complete security of all your information.
If you discover unauthorized access to your account or any other security risks, please contact us via email immediately.
4.2 Data Sharing and Transmission
This section specifies the rules for us to share aggregated user data with third-party service providers and cooperative partners who provide games and other supporting services on Ecokey.shop.
5. Service Cooperation
We may share aggregated user data with third-party merchants and service providers who offer products, games and related services on our platform. We will also share your payment information with banks and relevant financial institutions to complete transaction settlement, verify payment credentials and prevent fraudulent behaviors.
5.1 Advertising Service Technologies
We cooperate with third-party advertising service providers, including but not limited to Meta, Google, Twitter and Impact. These advertising platforms may collect device information, browser data and online usage behavior data when delivering advertisements on our websites and applications.
You authorize us to collect and share such data in accordance with this Privacy Policy as well as the privacy regulations of relevant advertising service providers. Advertising partners may combine the data collected on our platform with information obtained from other independent services, and all such data shall be used in compliance with their own privacy policies.
5.2 Third-Party Research Institutions
When you browse, log in or complete purchases on Ecokey.shop, we may provide anonymous user data to professional research institutions for commercial market research purposes. You are entitled to opt out of such data sharing activities. We only conduct such behaviors in compliance with relevant privacy laws and regulations.
6. Cross-border Data Transfer
For the purposes stated in this Privacy Policy, we may store, process and transmit your personal information to countries and regions outside your residence, the European Economic Area (EEA) and the United Kingdom. The data protection laws in these regions may not provide the same level of privacy protection as your local laws, which may limit your legal rights regarding personal information.
When transferring user data across borders, we will adopt standardized legal protection measures, including complying with the EU-US Privacy Shield framework, UK extended privacy shield rules, EU Standard Contractual Clauses (SCC), UK GDPR supplementary agreements and other legitimate compliance mechanisms, and all cross-border data transfers will be carried out only within the scope permitted by applicable laws.
7. Children's Privacy
7.1 Our platform services are not targeted at individuals under the age of 18 (hereinafter referred to as "Minors").
7.2 We will not intentionally collect personally identifiable information from any minors. If you are a parent or legal guardian and find that your child has submitted personal information to our platform without your consent, please contact us promptly. Once we confirm that we have illegally collected personal data from minors without guardian approval, we will immediately delete all relevant information from our server.
8. Your Rights and Choices
8.1 You can edit, modify and update the personal information you submitted on Ecokey.shop through your account settings page.
8.2 You have the right to apply for access, correction, deletion or restriction of your personal data, and you may also object to our use of your personal information for specific purposes. To exercise the above rights, please contact us via the contact information listed in the About Us & Complaint Channel section.
8.3 You can contact our customer service team to apply for account cancellation. Please note that all account-related formalities may take up to 30 working days to complete. Account closure of Ecokey.shop will not affect your other independent accounts, which need to be cancelled separately by yourself.